Account Manager

About Unified

Unified is a leading provider of digital advertising services powered by the industry’s leading media experts, and backed by data and technology. Unified has a rich history in managed services partnerships with some of the world’s largest brands, and operates with a steadfast focus on digital advertising services and technology. Unified’s proprietary technology empowers our internal team and our customers with a strategic view of their digital investments in real-time; in partnership with iHeartMedia, that view is expanding to include iHeart's owned and operated assets. Beginning in paid social more than 11 years ago, Unified is one of only a handful of partners to have direct API access to Facebook, Instagram, Twitter, Snapchat, Pinterest, YouTube, LinkedIn, TikTok, and Reddit. In partnership with iHeartMedia, Unified diversified its digital offering by forming API partnerships with Xandr, GroundTruth and Amazon to execute programmatic digital, and OTT campaigns.

General Description

Unified is looking for highly motivated Account Managers to join our fast-growing company and bring excellence to client relationship management. Account Managers are responsible for direct oversight and management of their client’s digital and social marketing campaigns. As an Account Manager, you will work closely with the Sales and Advertising Operations teams to develop campaign strategy, manage projects, and support clients as their day-to-day contact. Candidates for this position are expected to excel in relationship building through consultation and digital expertise, to have strong project management skills, to pay meticulous attention to detail, to show analytical skills through data-driven insights, and to thrive in a fast-moving and challenging environment.

Responsibilities

Account Management:

• Successfully manage and support your account base and new business as the day-to-day contact for your accounts
• Increase retention rates for your account base by providing excellent customer service and flawless campaign execution
• Identify opportunities to unlock additional revenue within existing accounts
• Help clients measure their advertising campaign success and ROI by preparing reporting and account documentation
• Ensure client goals are met through proactive management and optimization
• Work cross-functionally and act as a liaison between multiple internal teams (Operations, Product, Marketing, Sales) to ensure successful setup and maintenance of accounts
• Build positive business relationships with your account base through proactive support, on-site visits, and client education/training
• Review client campaigns regularly and make recommendations to ensure success

Need to Have

• Expertise in the understanding of social networks (Facebook, Twitter, LinkedIn, etc.), as well as digital platforms (Xandr, GroundTruth, Amazon, etc) and associated technology
• 1-2 years of account management experience in social advertising, digital media or ad network is required, and 2-4+ years in total work experience
• Experience with, and a strong desire to provide outstanding customer service, including client conflict management, anticipating customer’s needs, and providing a positive customer experience
• Proficiency with Excel and PowerPoint
• Strong leadership, emotional intelligence, presentation, communication and interpersonal skills
• Organizational skills with a focus on quality assurance and process improvement
• A team player, willing and able to collaborate with a diverse and dynamic team
• Familiarity working in a fast-paced company environment
• Ability to work under pressure, organize and prioritize responsibilities and client requests