Back Office/Admin (f/m/x) - remote

Do you want to use your passion and talent to make consumption more sustainable? 

We're Europe's fastest-growing marketplace for refurbished products, empowering customers to acquire items up to 40% cheaper while making a substantial impact on reducing CO2 emissions compared to buying new devices.

Since our launch in February 2017, we grew to more than 300 employees and expanded across the European region. Throughout this journey, we've successfully concluded three substantial funding rounds, selling hundreds of thousands of products. Thanks to our team's efforts, we were recognized as the Top Employer in the DACH region (2023 and 2024) by Kununu and secured the title of an ACM Preferred Employer (2023).

Our Supplier Performance team is looking for a Back Office/Admin to take over all administrative tasks, as well as supporting the team in safeguarding refurbed' s product and service quality across all markets. This role is a 1-year maternity cover with a temporary contract, with the possibility of extension.

WHO YOU ARE: 

• You have at least 1+ years of experience in an admin and/or back office environment.
• You are great at organizing and prioritizing tasks.
• You have excellent written and verbal communication skills.
• You have excellent English language skills (being fluent in German is a plus, but not a must).
• You have an analytical mindset or an interest in developing this skill.
• You have excellent skills with all Microsoft 365 tools (Excel, Outlook, PowerPoint, Word).
• You are experienced with system configuration, user management, troubleshooting, and maintaining tool performance to support smooth operations, particularly with CRM and support tools (e.g., Zendesk, SAP, Freshdesk).
• You find joy in problem-solving and have an ability to identify root causes as well as implement effective solutions.
• You care about the world and want to spend your time making a difference.
• Ideally, you have expertise in stakeholder mediation.
• Experience with various data tools (e.g., Tableau, Power BI, etc.) is a plus, but not a must.

WHAT YOU WILL DO: 

• You will maintain our data and information bases, ensuring they’re up-to-date and ready for internal and stakeholder usage.
• You will handle daily administrative duties such as sending and following up on emails.
• You will document our processes and present them in a comprehensible manner, ensuring a complete overview (e.g., flowcharts, summaries, briefs, one-pagers, handbooks, etc.).
• You will provide support to other team members as necessary, contributing to overall team success.
• You will manage data entries and provide support in quality checks of our suppliers.
• You will own parts of the project operations, such as Mystery Shopping and other initiatives within the team or with cross-departmental stakeholders.
• You will be managing operational tool administration of our ticketing interface, Zendesk, to support internal communication flows.

WHY YOU WILL ENJOY WORKING WITH US:

Our Culture and Values:

• Decisions should be made based on facts and not by hierarchy levels? We sure think so!
• We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
• You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!
• No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!

Personal & Professional Development:

• You can take unlimited number of trainings we are offering you through LinkedIn learning.
• We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.
• We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.

Flexibility:

• We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊
• We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.
• You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops

…and much more! See https://careers.refurbed.com/ for further insights!