Client Support Representative

About Us:

Learner is a leading provider of online tutoring services that strives to unlock the full potential of students through personalized education. We value clear communication, a welcoming environment, and a commitment to excellence. Our team is expanding, and we are looking for a dedicated Client Support Representative to provide exceptional support to our students and their families.

Position Overview:

As a Client Support Representative, you will be the first point of contact for our clients. You will play a crucial role in ensuring that clients have a seamless experience with our services. Your responsibilities will include addressing inquiries, solving issues, and providing guidance to enhance customer satisfaction and retention.

Key Responsibilities:

• Respond promptly and courteously to client inquiries via phone, email, and chat.
• Provide information regarding our tutoring services, scheduling, and payment processes.
• Assist clients in troubleshooting issues with their accounts or online access.
• Document client interactions and provide feedback for continuous improvement.
• Collaborate with various departments to resolve client concerns effectively.
• Maintain a positive and professional demeanor while handling challenging situations

Qualifications:

• 1+ years of experience in customer service or client support role.
• Bachelor’s degree preferred.
• Comfortable speaking on the phone and making calls
• Excellent communication (verbal and written) and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in using CRM software and online communication tools.
• Able to work flexible hours, including evenings and weekends.

Why Learner?

At Learner, we are constantly growing and evolving, and we believe in promoting from within. As a fast-growing startup, we offer significant opportunities for advancement, skill development, and career progression. From expanding responsibilities , we’re committed to helping our team members grow alongside the company. This is more than just a job—it's an opportunity to build a long-term career with us as we scale.

Compensation

Our packages are designed to make this your dream job, for both the short and long term. Compensation includes a base salary and equity, with benefits like medical, dental, vision, and unlimited (within reason) PTO.