Customer Support Representative

📝 Customer Experience Representative, are you there?

Hey there! We're looking for a Customer Experience Representative for a leading company in the on-the-water experiences industry. If you are proactive, adaptable, and experienced with Slack and Kustomer, keep reading!

🌎 100% Remote
💵 Salary in USD
📍 Latin America (Remote) – Reporting to US, ET
🕒 Temporary position. Full-time work between March and September (40 hours/week). The schedule will require weekends and holiday work but this is balanced equally among the team.
🇬🇧 Advanced English required

About our client 🤓

You will be working for our client, a fast-growing company that provides unforgettable on-the-water experiences. They are transforming the boating industry by offering a platform where boat owners, captains, and renters can connect, creating lasting memories on the water. They also focus on sustainability and enhancing the boating lifestyle for everyone.

About Athyna 🙋🏻

Athyna is a Global Talent Platform, helping align world-class talent with the best employment opportunities across the globe. We believe in the future of work. That’s why we are a 100% globally distributed team across 5 continents. We believe in people, and we value freedom, integrity, quality, and sustainability. We’re proudly carbon neutral as an organization and 5% of all revenue funds impact-driven startups & climate tech. We’re very keen on social impact - we truly care about everyone on our team, and we want to make the world a better place for all of us.

In your day-to-day, you will 👇🏼

• Assist renters and boat owners via phone, text, and email
• Troubleshoot problems creatively before, during, and after boat rentals
• Provide professional, high-level customer support as the face of the company
• Learn and become proficient in the tech stack (Slack, Kustomer, Aircall)
• Propose and execute special projects to enhance CX operations
• Present user feedback and recommend improvements to the Product team

Skills you have 🚀

• Excellent phone communication skills
• Ability to work independently and in a team
• Strong problem-solving and multitasking abilities
• Experience with customer support tools like Slack, Kustomer, and Aircall
• Fluent in English with excellent verbal and written communication skills

Skills that will make you stand out 💥

• Previous experience in a startup environment