We are a rapidly growing company at the forefront of innovation in the EdTech industry, dedicated to shaping the future of education through groundbreaking products and services.
We are looking for a Data Analyst whose primary focus will be analyzing customer inquiries to optimize processes and improve customer care operations. In this role, you will work closely with stakeholders, create insightful reports, and provide actionable recommendations to enhance customer experience.
Responsibilities:
- Identifying and documenting hypotheses for analyzing customer inquiries.
- Collaborating with stakeholders on analytics for customer inquiries and feedback.
- Sourcing or creating necessary data for analysis.
- Developing reports and dashboards.
- Conducting ad hoc analysis.
- Generating actionable recommendations to improve customer inquiry handling processes.
- Providing insights and suggestions to enhance company operations based on customer inquiries and feedback.
- Requirements:
- 3+ years of experience as a Data Analyst or in a similar role.
- Strong SQL skills.
- Experience with data analysis in Python.
- Familiarity with metrics and data related to customer care.
- Experience working with databases such as S3, PostgreSQL, or similar.
- Proficiency with marketing/product analytics tools like Amplitude, Google Analytics, or similar platforms.
- Experience with BI tools like Tableau, Power BI, or equivalents.
- Knowledge of A/B testing methodologies.
- Analytical mindset with strong critical and systematic thinking skills.
- Ability to independently solve problems and proactively propose solutions.
- Excellent communication and collaboration abilities.
- Advanced project management skills, ensuring tasks are prioritized and completed efficiently.
Nice to have:
- Experience with cloud-based analytics solutions such as AWS, Azure, or Google Cloud.
- Hands-on experience with advanced customer inquiry analysis, including techniques like regex, NLP, and others.
Why You'll Love Working With Us:
- Impactful Work: Your contributions will directly shape the future of our company.
- Innovative Environment: We're all about trying new things and pushing the envelope in EdTech.
- Freedom: flexible role based either remotely or hybrid from one of our offices in Cyprus, Poland.
- Health: we offer Health Insurance package for hybrid mode (Cyprus, Poland) and health corner in the Cyprus office.
- AI solutions — GPT Chat bot/ Chat GPT subscription and other tools.
- Wealth: we offer a competitive salary.
- Balance: flexible paid time off, you get 21 days of annual leave + 10 bank holidays.
- Collaborative Culture: Work alongside passionate professionals who are as driven as you are.