We are a rapidly growing company at the forefront of innovation in the EdTech industry. Our team is dedicated to shaping the future of education through groundbreaking products and services.
The Payments Analytics Specialist will focus on analyzing and optimizing our payment systems’ performance. This role is crucial in ensuring seamless transaction passability, reducing failures and declines, managing chargebacks, and conducting hypothesis testing within payment systems. The ideal candidate has hands-on experience with payment platforms like Stripe or Braintree and is adept at uncovering optimisation opportunities.
Key Responsibilities:
- Payment Systems Passability & Performance: Monitor and analyse payment system performance to ensure high pass-through rates and identify areas for improvement.
- Routing/Cascading Analysis: Optimize payment routing strategies to enhance efficiency and success rates.
- Failures/Decline Analysis: Investigate transaction failures and declines to identify root causes and implement solutions.
- Chargeback Management: Analyze chargeback data to identify trends, reduce occurrences, and improve dispute resolution.
- Hypothesis Testing (A/B Testing in Payment Systems): Design and execute experiments to test payment process improvements.
- Commission/Fees Analysis: Evaluate and optimise commission structures and fees associated with different payment providers.
- Optimization Strategies: Leverage expertise in payment systems to identify and implement additional optimization opportunities.
- Reporting and Insights: Develop and maintain dashboards and reports to communicate findings to stakeholders.
- Collaboration: Work closely with cross-functional teams including Finance, Product, Engineering, and Customer Support.
Qualifications:
- Bachelor’s degree in Finance, Business, Data Science, Statistics, or a related field.
- Minimum of 3 years experience in payments analytics or payment operations.
- Proficient with payment platforms such as Stripe, Braintree and others.
- Strong analytical skills with proficiency in data analysis tools (e.g., SQL, Excel, Tableau).
- Knowledge of scripting languages (e.g., Python, R) for advanced data analysis.
- Experience with A/B testing methodologies and tools.
- Excellent problem-solving abilities and attention to detail.
- Strong communication skills, both written and verbal.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications:
- Experience with additional payment gateways and international payment methods.
- Familiarity with fraud detection and prevention strategies.
- Certifications in payment systems or data analytics.
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Experience with machine learning models applied to payment optimization.
Why You'll Love Working With Us:
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Impactful Work: Your contributions will directly shape the future of our company.
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Innovative Environment: We're all about trying new things and pushing the envelope in EdTech.
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Freedom: flexible role based either remotely or hybrid from one of our offices in Cyprus, Poland.
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Health: we offer Health Insurance package for hybrid mode (Cyprus, Poland) and health corner in the Cyprus office.
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AI solutions: GPT Chat bot/ Chat GPT subscription and other tools.
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Wealth: we offer a competitive salary.
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Balance: flexible paid time off, you get 21 days of annual leave + 10 bank holidays.
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Collaborative Culture: Work alongside passionate professionals who are as driven as you are.